Make every support rep an expert

Hickory is the first training software that
predicts when your employees will forget
and the only one that makes sure
it doesn’t happen.

Make every support rep an expert.

Hickory is the first training software that predicts when your employees will forget and the only one that makes sure it doesn’t happen.

Make every support rep an expert.

Hickory is the first training software that predicts when your employees will forget and the only one that makes sure it doesn’t happen.

Some Hickory users

70% of training is forgotten within 5 days. But not with Hickory.

Designed by a team of PhD’s, data scientists and teachers, Hickory’s proprietary algorithm predicts when your employees are likely to forget their training, and follows up with exactly the right review, at exactly the right time.

70% of training is forgotten within 5 days. But not with Hickory.

Designed by a team of PhD’s, data scientists and teachers, Hickory’s proprietary algorithm predicts when your employees are likely to forget their training, and follows up with exactly the right review, at exactly the right time.

How it Works

Create Lessons

Upload your content to Hickory in minutes. If you’d like a hand, our PhD-led Instructional Design team will help you create effective lessons.

Distribute

Send new lessons to your team via email, SMS or desktop notifications. Your employees can complete their training from any browser or device.

Train & Track

Hickory predicts what your employees are likely to forget, and follows up with targeted re-training to ensure it doesn’t happen.

See Results

Increase retention to 90% or higher with just a few minutes per week. Plus, see detailed data on how your training affects key business metrics.

Focus on numbers
that move your business.

Do you know the ROI of your training program?
Hickory’s reporting dashboard shows you
the impact that your training has on key business metrics.

Focus on numbers that move your business.

Do you know the ROI of your training program?

Hickory’s reporting dashboard shows you the impact that your training has on key business metrics.

The Results

Cut Training Times by 40%

Faster Training

Hickory’s algorithm targets gaps in employee knowledge, without repeating concepts that have already been mastered. Customers often see training times reduced by 50% or more.

Cut Training Times by 40%

Better Customer Experience

By ensuring that gaps in employee knowledge are proactively filled, Hickory creates consistency in your customers’ experience, no matter who they’re being helped by.

Cut Training Times by 40%

Lower Training Costs

Because Hickory’s training algorithm is built for precision, you won’t waste time or money on retraining material that employees have already mastered, which means training costs less.

The Results

Cut Training Times by 40%

Faster Training

Hickory’s algorithm targets gaps in employee knowledge, without repeating concepts that have already been mastered. Customers often see training times reduced by 50% or more.

Cut Training Times by 40%

Better Customer Experience

By ensuring that gaps in employee knowledge are proactively filled, Hickory creates consistency in your customers’ experience, no matter who they’re being helped by.

Cut Training Times by 40%

Lower Training Costs

Because Hickory’s training algorithm is built for precision, you won’t waste time or money on retraining material that employees have already mastered, which means training costs le

Meet The Experts

Hickory was built by experts to solve the problems they faced when building training programs.

Educational Software

Educational Software

Brian Tobal, CEO

11 Years in Education
Teacher 2 years
Researcher 3 years
Educational Product Designer 7 years

Training Program

Training Program

Dr. Michael Hanson

40 Years in education
Training Program Designer 35 years
Teacher 12 years
Researcher 20 years

Data Science

Data Science

Shawn Hoffman

10 Years in data science for the Tampa Bay Rays

With over 45 years of experience in training, education and data science our team works with you to find key business drivers and how can we use training and our data to move those forward.

With over 45 years of experience in training, education and data science our team works with you to find key business drivers and how can we use training and our dat a to move those forward.

Request A Demo

Prefer to skip the demo?
Start your free trial! 

The metrics show that Hickory works. Using Hickory for just minutes a day, after six weeks, new Member Advisors performed on par with seasoned teammates, achieving comparable CSAT scores and scoring above 90% in email quality.”

Jennifer Nishinaga
Director of Operations, Members & Community at ETSY

The metrics show that Hickory works. Using Hickory for just minutes a day, after six weeks, new Member Advisors performed on par with seasoned teammates, achieving comparable CSAT scores and scoring above 90% in email quality.”

Jennifer Nishinaga
Director of Operations, Members & Community at ETSY