The Biggest Myth In Customer Service, Debunked

The Biggest Myth In Customer Service, Debunked

Customer service bloggers and speakers love to talk about the value of “personal, above-and-beyond support at any cost.” They’ll share stories of Ritz-Carlton’s legendary customer service policies. They’ll tell you about the one time a Nordstrom rep opened the store...

What does it mean to build a better way to learn?

Hickory has one goal – to build fundamentally better ways to learn. This focus guides all of our decisions and helps us prioritize. “How do we think this will affect they way people learn?” is a common question around these parts, along with “Who ate all of the...